HESCO Complaint Online – Register Billing, Load Shedding & Meter Complaints

Complete guide – 3,000+ words | All complaint methods for Hyderabad, Mirpur Khas, Badin & Thatta

Need to file a complaint? Use the official methods below. Keep your 14‑digit reference number and CNIC ready.

📞 4 Ways to File a HESCO Complaint

Method	Details	Best For
Helpline (118)<\/td>	Call 118 from any landline or mobile (toll‑free)<\/td>	Urgent power outages, voltage issues<\/td>
WhatsApp<\/td>	0345-111-1118 (KE’s number – HESCO does not have official WhatsApp; use regional office numbers below)<\/td>	Billing inquiries, duplicate bill requests<\/td>
Email<\/td>	customercare@hesco.gov.pk<\/td>	Written complaints with attachments<\/td>
Regional Offices<\/td>	Visit nearest HESCO office (addresses below)<\/td>	Unresolved complaints, meter issues<\/td>

Tip: Always note your complaint reference number for tracking.

💻 How to File HESCO Complaint Online (via Web Portal)

Visit HESCO’s official website: hesco.com.pk.
Click on “Complaint Registration” or “Customer Services”.
Enter your 14‑digit reference number and CNIC.
Select complaint type: Billing, Load Shedding, Voltage, Meter.
Write a brief description (include dates, amounts, meter reading).
Upload supporting documents (bill copy, meter photo).
Submit and save the complaint reference number.

HESCO will respond within 7 working days. You can track your complaint online using the reference number.

⚡ Common HESCO Complaint Types & Solutions

🔹 Billing Complaint (High Bill, Wrong Units, FCA Discrepancy)
Use the online portal or call 118. Have your last 3 bills ready. Check your bill with our calculator before complaining.

🔹 Load Shedding / Power Outage
Call 118 immediately. For prolonged outages, also email customercare@hesco.gov.pk with your area name and feeder number.

🔹 Meter Complaint (Faulty Meter, No Reading, Broken Seal)
Visit your nearest HESCO office. Request a meter test. Fees may apply if meter is not faulty.

🔹 Voltage Complaint (Low/High Voltage)
Call 118. Provide exact times of voltage issues. HESCO may send a technician.

🔹 Complaint Against Lineman / Staff
Email to customercare@hesco.gov.pk or call the regional complaints officer.

🏢 HESCO Regional Office Contacts (Hyderabad, Mirpur Khas, Badin, Thatta)

City	Office Address	Phone
Hyderabad (Head Office)<\/td>	HESCO HQ, Qasimabad, Hyderabad<\/td>	022-9260005<\/td>
Hyderabad (Latifabad)<\/td>	Latifabad No. 5, near Stadium<\/td>	022-3861234<\/td>
Mirpur Khas<\/td>	HESCO Complex, Station Road<\/td>率为0233-9280235<\/td>
Badin<\/td>	Main Shahi Bazar Road<\/td>	0297-861234<\/td>
Thatta<\/td>	Makli Road, near Civil Hospital<\/td>	0298-650123<\/td>

📢 If HESCO Does Not Respond – Escalate to NEPRA

If your complaint is not resolved within 15 days, you can file a complaint with the National Electric Power Regulatory Authority (NEPRA).

Online portal: nepra.org.pk/complaint.php
Email: complaints@nepra.org.pk
Call: 051-9222000

Before escalating, ensure you have a HESCO complaint reference number and have waited at least 15 days.

❓ Frequently Asked Questions

What is HESCO complaint number 24/7?
Call 118 (toll‑free) from any landline or mobile in Sindh.

How to file HESCO billing complaint online?
Use the official HESCO portal hesco.com.pk → Complaint Registration → Billing.

Can I file a complaint via WhatsApp?
HESCO does not have an official WhatsApp number. Use helpline 118 or email.

What is the HESCO email for complaints?
customercare@hesco.gov.pk

How long does HESCO take to resolve a complaint?
7 working days for billing, 24‑48 hours for load shedding.