Whether your electricity has gone out in Lahore, your meter is faulty in Peshawar, or you received a wrong bill in Karachi – this single guide covers the complaint helpline, online complaint portal, and NEPRA escalation process for all ten distribution companies in Pakistan.
Every electricity Distribution Company (DISCO) in Pakistan uses 118 as its customer complaint helpline. You can dial 118 from a landline or mobile anywhere in Pakistan and you will be connected to the complaint centre of the DISCO that serves your area. Use it to report power outages (load shedding beyond schedule), faults, broken wires, transformer problems, voltage fluctuation, meter issues, and billing complaints.
The table below lists each distribution company, the region it serves, its helpline, and its official website where online complaint options are available. Always use official websites only – never share your reference number or CNIC on unofficial pages.
| DISCO | Region Served | Helpline | Official Website |
|---|---|---|---|
| LESCO | Lahore, Kasur, Sheikhupura, Okara, Nankana Sahib | 118 | lesco.gov.pk |
| IESCO | Islamabad, Rawalpindi, Attock, Jhelum, Chakwal | 118 | iesco.com.pk |
| MEPCO | Multan, Bahawalpur, D.G. Khan, Sahiwal, Vehari, Khanewal | 118 | mepco.com.pk |
| FESCO | Faisalabad, Jhang, Chiniot, Sargodha, Toba Tek Singh, Mianwali | 118 | fesco.com.pk |
| GEPCO | Gujranwala, Sialkot, Gujrat, Mandi Bahauddin, Narowal, Hafizabad | 118 | gepco.com.pk |
| PESCO | Khyber Pakhtunkhwa (Peshawar, Mardan, Swat, Abbottabad, Kohat) | 118 | pesco.gov.pk |
| HESCO | Hyderabad, Mirpurkhas, Badin, Thatta and lower Sindh | 118 | hesco.gov.pk |
| SEPCO | Sukkur, Larkana, Shikarpur, Jacobabad, Ghotki | 118 | sepco.gov.pk |
| QESCO | Balochistan (Quetta, Zhob, Sibi, Loralai, Khuzdar, Turbat) | 118 | qesco.com.pk |
| K‑Electric | Karachi metropolitan area and surroundings | 118 | ke.com.pk |
All government DISCOs (every company above except K‑Electric) share a central online complaint system run by PITC, called the Customer Complaint Management System (CCMS). It lets you file and track a complaint from your phone or computer without calling anyone.
1. Open your DISCO's official website (links in the table above) and click the "Complaints" or "CCMS" option, or go directly to the PITC CCMS portal.
2. Choose complaint type – e.g. power supply failure, meter fault, over‑billing, voltage problem, or theft reporting.
3. Enter your 14‑digit reference number, your name, and a mobile number.
4. Describe the problem briefly and submit. You will receive a complaint tracking number – save it.
5. Use the same portal to check status with your tracking number. K‑Electric customers use the KE Live app or ke.com.pk instead.
If your DISCO does not resolve a complaint in a reasonable time, you can escalate it to NEPRA (National Electric Power Regulatory Authority), the national regulator. NEPRA runs its own consumer complaint system on its official website (nepra.org.pk), where you can file a complaint against any DISCO including K‑Electric. Attach your original complaint tracking number and copies of the disputed bills – complaints with evidence are processed faster.
Over‑billing and detection bills, wrong meter readings, delay in new connections, prolonged unannounced load shedding, and refusal of a DISCO to act on a registered complaint.
Note the date and time of every call and keep every tracking number. Photograph your meter and the disputed bill before filing a billing complaint. For area‑wide outages, one complaint per feeder is enough – but multiple complaints from neighbours do raise priority. For billing disputes, pay the undisputed portion before the due date so your connection is not disconnected while the complaint is processed. You can verify what your bill should be with our free electricity bill calculator.
Dial 118. It is the universal complaint helpline for all DISCOs in Pakistan, including LESCO, IESCO, MEPCO, FESCO, GEPCO, PESCO, HESCO, SEPCO, QESCO and K‑Electric.
Yes. Government DISCOs use the PITC CCMS online complaint portal (linked from every DISCO's official website), and K‑Electric customers can use the KE Live app or ke.com.pk.
Your 14‑digit bill reference number, your name, a contact mobile number, and a short description of the problem. For billing disputes, keep the disputed bill with you.
Escalate to NEPRA through its consumer complaint system on nepra.org.pk. Include your original complaint tracking number and copies of relevant bills.