K-Electric Complaint Number – 118 Helpline & Online Portal

K-Electric Complaint Number 118 – Register Electricity Complaint Online

Have an electricity issue with K-Electric – overbilling, meter not working, power outage, or delayed refund? You can register a complaint free of charge. This guide gives you the official KE complaint number (118), SMS service, KE Live app, email addresses, and step-by-step instructions to get your problem resolved quickly.

K-Electric Complaint Helpline Numbers

  • Toll-free helpline (24/7): 118 – Call from any landline or mobile (free). Available for all KE-related complaints.
  • SMS service: Send your complaint to 8119 (e.g., “BILL [reference number]” for billing issues).
  • KE Live App: Download from Google Play or App Store – log in and raise a complaint instantly.
  • WhatsApp: +92 348 0000118 (KE’s official WhatsApp support).

You can also visit your nearest KE Customer Service Centre. Major centers are located in Karachi (Korangi, North Nazimabad, Clifton, Gulshan-e-Iqbal, and other districts).

Register K-Electric Complaint Online (Step-by-Step)

  1. Use the KE Live app: Download from app store, register with your account number or CNIC.
  2. Go to “Complaints” section → Select complaint type: Billing, Meter, Load shedding, Streetlight, New connection, Refund, or Other.
  3. Enter your details: Account number, phone number, and a brief description of the issue. Attach a bill photo if relevant.
  4. Submit the complaint – you will receive a tracking number via SMS or in‑app notification.
  5. Track your complaint using the KE Live app or call 118 with your complaint number.

Alternative online method: Email your complaint to bill@ke.com.pk (for billing issues) or customercare@ke.com.pk (general complaints). Attach your bill copy and CNIC.

Most Common KE Complaints & How to Fix

  • Overbilling / High bill: First use our K-Electric Bill Calculator to check if your estimate matches. If not, register a billing complaint. Request a meter test (small fee).
  • Meter not working / stuck reading: Call 118 – KE will send a technician to inspect and replace the meter within 7 days.
  • Power outage / load shedding: Check KE’s load shedding schedule on the KE Live app. If unscheduled, call 118.
  • Duplicate bill / missing bill: Download instantly from KE Duplicate Bill Online.
  • Refund of security deposit: Visit your nearest customer service center with original deposit receipt and CNIC.

Estimate Your Bill Before Complaining About Overbilling

Before registering a billing complaint, use our K-Electric Bill Calculator to verify if your bill is genuinely overcharged. Enter your units consumed, and you’ll get a breakdown of energy charges, fixed charges, GST, and FCA. If the calculator shows a much lower amount than your bill, then proceed with a complaint.

Check Your KE Bill Estimate

Frequently Asked Questions

What is the K-Electric complaint number for mobile users?

The toll-free number 118 works from all mobile networks (Jazz, Zong, Telenor, Ufone) and landlines. It’s free of charge.

How to register a complaint about overbilling online?

Use the KE Live app, select “Billing” category, enter your account number and bill amount. Attach a copy of your bill if possible. You’ll receive a tracking number.

How long does KE take to resolve a complaint?

Billing complaints: 7-15 days. Meter issues: 3-7 days. Power outages: same day (if local fault) or within 48 hours. If not resolved, escalate to NEPRA via nepra.org.pk/complaint.

Related K-Electric Resources