IESCO Complaint Number 118 – Register Electricity Complaint Online
Have an electricity issue with IESCO – overbilling, meter not working, power outage, or delayed refund? You can register a complaint free of charge. This guide gives you the official IESCO complaint number (118), SMS service, online portal, email addresses, and step-by-step instructions to get your problem resolved quickly.
IESCO Complaint Helpline Numbers
- Toll-free helpline (24/7): 118 – Call from any landline or mobile (free). Available for all IESCO-related complaints.
- SMS service: Send your complaint to 8119 (e.g., “BILL [reference number]” for billing issues).
- International callers: +92-51-111-000-118
You can also visit your nearest IESCO customer service center. Major centers are located in Islamabad (G-7, I-8), Rawalpindi (Saddar, Commercial Market), Attock, Jhelum, and Chakwal.
Register IESCO Complaint Online (Step-by-Step)
- Go to the official IESCO complaint portal: https://iesco.gov.pk/complaint.
- Select complaint type: Billing, Meter, Load shedding, Streetlight, New connection, Refund, or Other.
- Enter your details: Reference number or CNIC, full name, phone number, and a brief description of the issue.
- Submit the form – you will receive a complaint registration number (save it for tracking).
- Track your complaint using the same portal or call 118 with your complaint number.
Alternative online method: Email your complaint to billing@iesco.gov.pk (for billing issues) or customercare@iesco.gov.pk (general complaints). Attach your bill copy and CNIC.
Most Common IESCO Complaints & How to Fix
- Overbilling / High bill: First use our IESCO Bill Calculator to check if your estimate matches. If not, register a billing complaint. Ask for a meter test (small fee).
- Meter not working / stuck reading: Call 118 – IESCO will send a technician to inspect and replace the meter within 7 days.
- Power outage / load shedding: Check if it’s scheduled (load shedding schedule on IESCO website). If unscheduled, call 118.
- Duplicate bill / missing bill: Download instantly from IESCO Duplicate Bill Online.
- Refund of security deposit: Visit your nearest customer service center with original deposit receipt and CNIC.
Estimate Your Bill Before Complaining About Overbilling
Before registering a billing complaint, use our IESCO Bill Calculator to verify if your bill is genuinely overcharged. Enter your units consumed, and you’ll get a breakdown of energy charges, fixed charges, GST, and FCA. If the calculator shows a much lower amount than your bill, then proceed with a complaint.
Frequently Asked Questions
What is the IESCO complaint number for mobile users?
The toll-free number 118 works from all mobile networks (Jazz, Zong, Telenor, Ufone) and landlines. It’s free of charge.
How to register a complaint about overbilling online?
Visit iesco.gov.pk/complaint, select “Billing” category, enter your reference number and bill amount. Attach a copy of your bill if possible. You’ll receive a tracking number.
How long does IESCO take to resolve a complaint?
Billing complaints: 7-15 days. Meter issues: 3-7 days. Power outages: same day (if local fault) or within 48 hours. If not resolved, escalate to NEPRA via nepra.org.pk/complaint.