GEPCO Complaint Number – 118 Helpline & Online Portal

GEPCO Complaint Number 118 – Register Electricity Complaint Online

Have an electricity issue with GEPCO – overbilling, meter not working, power outage, or delayed refund? You can register a complaint free of charge. This guide gives you the official GEPCO complaint number (118), SMS service, online portal, email addresses, and step-by-step instructions to get your problem resolved quickly.

GEPCO Complaint Helpline Numbers

  • Toll-free helpline (24/7): 118 – Call from any landline or mobile (free). Available for all GEPCO-related complaints.
  • SMS service: Send your complaint to 8119 (e.g., “BILL [reference number]” for billing issues).
  • International callers: +92-55-111-000-118

You can also visit your nearest GEPCO customer service center. Major centers are located in Gujranwala, Sialkot, Gujrat, Mandi Bahauddin, Narowal, and Hafizabad.

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Register GEPCO Complaint Online (Step-by-Step)

  1. Go to the official GEPCO complaint portal: https://gepco.com.pk/complaint.
  2. Select complaint type: Billing, Meter, Load shedding, Streetlight, New connection, Refund, or Other.
  3. Enter your details: Reference number or CNIC, full name, phone number, and a brief description of the issue.
  4. Submit the form – you will receive a complaint registration number (save it for tracking).
  5. Track your complaint using the same portal or call 118 with your complaint number.

Alternative online method: Email your complaint to billing@gepco.com.pk (for billing issues) or customercare@gepco.com.pk (general complaints). Attach your bill copy and CNIC.

Most Common GEPCO Complaints & How to Fix

  • Overbilling / High bill: First use our GEPCO Bill Calculator to check if your estimate matches. If not, register a billing complaint. Ask for a meter test (small fee).
  • Meter not working / stuck reading: Call 118 – GEPCO will send a technician to inspect and replace the meter within 7 days.
  • Power outage / load shedding: Check if it’s scheduled (load shedding schedule on GEPCO website). If unscheduled, call 118.
  • Duplicate bill / missing bill: Download instantly from GEPCO Duplicate Bill Online.
  • Refund of security deposit: Visit your nearest customer service center with original deposit receipt and CNIC.

Estimate Your Bill Before Complaining About Overbilling

Before registering a billing complaint, use our GEPCO Bill Calculator to verify if your bill is genuinely overcharged. Enter your units consumed, and you’ll get a breakdown of energy charges, fixed charges, GST, and FCA. If the calculator shows a much lower amount than your bill, then proceed with a complaint.

Check Your GEPCO Bill Estimate

Frequently Asked Questions

What is the GEPCO complaint number for mobile users?

The toll-free number 118 works from all mobile networks (Jazz, Zong, Telenor, Ufone) and landlines. It’s free of charge.

How to register a complaint about overbilling online?

Visit gepco.com.pk/complaint, select “Billing” category, enter your reference number and bill amount. Attach a copy of your bill if possible. You’ll receive a tracking number.

How long does GEPCO take to resolve a complaint?

Billing complaints: 7-15 days. Meter issues: 3-7 days. Power outages: same day (if local fault) or within 48 hours. If not resolved, escalate to NEPRA via nepra.org.pk/complaint.

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