LESCO Complaint Number 118 – Register Electricity Complaint Online
Have an electricity issue with LESCO – overbilling, meter not working, power outage, or delayed refund? You can register a complaint free of charge. This guide gives you the official LESCO complaint number (118), SMS service, online portal, email addresses, and step-by-step instructions to get your problem resolved quickly.
LESCO Complaint Helpline Numbers
- Toll-free helpline (24/7): 118 – Call from any landline or mobile (free). Available for all LESCO-related complaints.
- SMS service: Send your complaint to 8119 (e.g., “BILL [reference number]” for billing issues).
- International callers: +92-42-111-000-118
You can also visit your nearest LESCO customer service center. Major centers are located in Lahore (Gulberg, Johar Town, Thokar Niaz Baig), Kasur, Sheikhupura, and Okara.
Register LESCO Complaint Online (Step-by-Step)
- Go to the official LESCO complaint portal: https://lesco.gov.pk/complaint.
- Select complaint type: Billing, Meter, Load shedding, Streetlight, New connection, Refund, or Other.
- Enter your details: Reference number or CNIC, full name, phone number, and a brief description of the issue.
- Submit the form – you will receive a complaint registration number (save it for tracking).
- Track your complaint using the same portal or call 118 with your complaint number.
Alternative online method: Email your complaint to billing@lesco.gov.pk (for billing issues) or customercare@lesco.gov.pk (general complaints). Attach your bill copy and CNIC.
Most Common LESCO Complaints & How to Fix
- Overbilling / High bill: First use our LESCO Bill Calculator to check if your estimate matches. If not, register a billing complaint. Ask for a meter test (small fee).
- Meter not working / stuck reading: Call 118 – LESCO will send a technician to inspect and replace the meter within 7 days.
- Power outage / load shedding: Check if it’s scheduled (load shedding schedule on LESCO website). If unscheduled, call 118.
- Duplicate bill / missing bill: Download instantly from LESCO Duplicate Bill Online.
- Refund of security deposit: Visit your nearest customer service center with original deposit receipt and CNIC.
Estimate Your Bill Before Complaining About Overbilling
Before registering a billing complaint, use our LESCO Bill Calculator to verify if your bill is genuinely overcharged. Enter your units consumed, and you’ll get a breakdown of energy charges, fixed charges, GST, and FCA. If the calculator shows a much lower amount than your bill, then proceed with a complaint.
Frequently Asked Questions
What is the LESCO complaint number for mobile users?
The toll-free number 118 works from all mobile networks (Jazz, Zong, Telenor, Ufone) and landlines. It’s free of charge.
How to register a complaint about overbilling online?
Visit lesco.gov.pk/complaint, select “Billing” category, enter your reference number and bill amount. Attach a copy of your bill if possible. You’ll receive a tracking number.
How long does LESCO take to resolve a complaint?
Billing complaints: 7-15 days. Meter issues: 3-7 days. Power outages: same day (if local fault) or within 48 hours. If not resolved, escalate to NEPRA via nepra.org.pk/complaint.